Your satisfaction above all
At LVE Levade, we want every purchase to fully meet your expectations. If an item does not suit you, we provide a simple, transparent and efficient procedure for returns and exchanges.
Return period
You have 14 days after receiving your order to request a return.
Condition of items
Products must be returned in their original condition, unused and in their original packaging.
Simplified exchange
Depending on availability, we can proceed with a quick exchange of your item.
Refund
After receipt and verification of the returned product, the refund is made as soon as possible.
Return conditions
- Requests must be made within 14 days of receipt.
- Products must be returned unused and in perfect condition.
- Personalized or custom-made items are not eligible for return.
- All returns must be validated in advance by our customer service.
- Return shipping costs may be the responsibility of the customer depending on the reason for the return.
Need assistance?
Our team remains at your disposal to assist you in your return or exchange request.
Contact customer service